Contact Roby Casino

Support can resolve account matters

Ask the team for help with:

• account details or closing your account
• documents requested for verification
• deposits and withdrawals
• a withdrawal that was cancelled or delayed
• bonuses or a bonus that was not credited
• a self-exclusion request
• access, correction, deletion or another privacy request

Two channels stay available

Support is available 24/7. Open live chat for a direct conversation, or email [email protected] with enough detail for the team to identify the issue.

The team can also answer general questions about Casino or Sports and help you work through technical issues.

Complaints follow a written route

Start with Customer Support. If the first response does not resolve the matter, send a detailed formal complaint from your registered email address to [email protected], including your username, registered full name, the reason for the complaint, a clear explanation, and relevant dates and times.

We will provide the outcome within 10 days after receiving the information needed to review it. An unusually complex complaint may take longer when the investigation requires more time.