Keeping Gambling in Balance

Underage play is prohibited

Registration by anyone under 18 is prohibited and illegal. We check the age of every customer, and winnings obtained by an underage player will be cancelled.

If a child or another person who is not legally allowed to register shares your device, use parental controls or filtering software such as Net Nanny. Keep your account access private as well.

Leisure stays separate from income

Treat gambling as leisure, not as a source of income. Use only spare money that you can afford to lose, and pay attention to both the time and money you spend. A loss is not a reason to keep playing or to try to recover the money immediately.

Your answers to a few questions can help you notice a change in your behaviour:

• Does gambling distract you from work or education?
• Do you play alone for long periods or mainly to escape boredom?
• Have family or friends criticized the way you gamble?
• Have you lost interest in relationships, hobbies or other activities?
• Have you hidden how much time or money you spend, or borrowed money to gamble?
• After a loss, do you feel driven to recover it straight away?

If most of your answers are yes, you may have a gambling problem. You can discuss the situation with one of the independent organizations below and ask for advice and support. The questions can also help when you are worried about the effect of another person's gambling.

A break can begin by email

To request self-exclusion, email [email protected]. Your account is then closed as soon as practicable. Tell us about any other accounts you hold with us, and do not open a new one.

We will make reasonable efforts to prevent new accounts, but you remain responsible for ensuring that none are opened. We are not responsible for losses on other accounts.

You can also contact support when you feel that you need a break from gambling.

Independent support remains available

GamCare provides information, advice and practical help for dealing with the social effects of gambling.

Gamblers Anonymous is a fellowship of people who work on their own gambling problems and help others affected by compulsive gambling. It has regional offices around the world.

Gambling Therapy offers support and counselling to people affected by gambling.