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Roby Casino Terms

Your account belongs to you

You may play only if you are at least 18 and have reached the legal age where you are. Before registering and whenever you use Roby Casino, you must check that online gambling is legal where you live.

You may have one account per person, household or address, phone number or email address, and internet protocol address. Duplicate accounts will be closed, and they cannot be reopened. Actions made through them are void, promotions will be cancelled, and winnings will be voided. Processed withdrawals will be reversed and owed back to us.

Keep your login and password private. Activity completed with the correct details is treated as yours. Never sell, transfer, buy or acquire an account, or transfer its deposits, winnings, bets, rights or claims.

We may ask for ID, proof of address, evidence that you own a payment method, transaction histories, bank statements, or information about the source of your funds. You must provide everything requested within 30 days. Verification is usually completed within 10 days after you give a complete answer, although a complex case may require more time or checks. Until the checks are complete, we may withhold payments or suspend the account. If you miss the deadline, we may permanently close it. Checks may include a phone call, face verification or another necessary method.

After 180 days without a login, we may treat the account as inactive and charge a monthly administration fee of 10 CAD. If the balance is below 10 CAD, we may take the full balance. No further fee applies once the balance reaches zero.

You may request account closure only by emailing [email protected]. Closure is available only when the balance is zero and there is no pending withdrawal. If you ask to close an account that has funds or a pending withdrawal, the funds will be voided.

Money follows account checks

We set the minimum and maximum deposit amounts. The card or other payment method you use must belong to you.

Deposits are generally not refundable. We may consider an exception for a technical problem or a payment problem, at our sole discretion. You must ask within 24 hours of the transaction. No refund can be made once the deposit or its related bonus has been used for a bet. We may require identity and payment ownership checks before deciding a refund.

Where possible, a withdrawal returns through the method used for the deposit. We may instead process it through another payment system. Deposits must be wagered at least 1x before withdrawal. If bets total less than the deposit, we may cancel all winnings and keep a commission of 10% of the last deposit, with a minimum of 0.75 CAD. The commission is 15% when the account was funded by bank card or bank transfer.

We may decline a withdrawal when you have not wagered at least 30 CAD in the same calendar month. You may have no more than 3 pending withdrawals. Once all conditions and checks are complete, the financial department works through a request within 3 business days of its submission, or within 3 business days of paying out your previous withdrawal.

Your VIP level is based on your activity during the previous 90 calendar days. It sets these daily and monthly withdrawal limits:

Your account balance is not a bank balance. Deposits and active balances earn no interest.

Bonus conditions remain binding

One bonus offer is allowed per person, family, household address, phone number, personal or shared computer, and personal or shared internet protocol address. A specific promotion may have its own conditions. If they differ from these terms, the promotion conditions prevail.

Real money is wagered before bonus money. Casino bonus wagering must be completed within 10 days and sports bonus wagering within 30 days after receipt. When the relevant period ends, the bonus and winnings from it are voided. If you request a withdrawal before completing wagering, the bonus balance and its winnings are voided.

Unless a promotion says otherwise, a no-deposit casino bonus has a 40x wagering requirement and no more than 5x the bonus may be withdrawn. A deposit casino bonus requires 35x the deposit plus bonus, and no more than 10x the bonus may be withdrawn. Winnings from no-deposit free spins are capped at 120 CAD and carry a 40x wagering requirement.

Slots and scratch cards contribute 100% to wagering, live games, video poker and Plinko contribute 10%, while table and card games contribute 0%. Some special games contribute 50% or 10%, excluded games contribute 0%, and jackpot slots, Slingo and bingo cannot be played with bonus funds.

Promotion abuse covers minimum-risk strategies, individual bets above 150 CAD before wagering is complete, moving to higher-weighted games or from high-risk to low-risk bets after a large win to clear wagering, two-tier betting, delaying a round or feature to preserve value, and exploiting software, a bug or a failure. Besides our other remedies, we may void all promotions you joined, void and confiscate the winnings derived from them, and stop you from joining future promotions.

Coins lead to Shop rewards

You can collect Coins through casino wagering, deposits, top places in our in-house tournaments, weekly and one-time challenges, and completing levels. Weekly challenges cover Casino and Sports and may be completed in either or both. One-time challenges can be completed in any order without opting in.

Shop bonus money works only in our Casino section. It must be wagered 40x within 10 days, and no more than 5x the original bonus may be released to your real-money balance.

Shop free spins must be activated in your profile and played within 7 days of purchase. Their winnings become a bonus that must be wagered 40x within 10 days. No more than 75 CAD may be released, and any excess is voided.

Shop free bets work only in Sports and must be activated within 24 hours. You must stake the full free-bet amount. The winnings must be rolled over at least 3x at odds of at least 2.10 for each selection within 30 days before a withdrawal request. Cash prizes must be wagered 1x on Sports or Casino games before withdrawal.

Sports bets stay confirmed

Check every selection before placing it because a confirmed bet cannot be cancelled or changed. Cash Out is not guaranteed, may be suspended or disabled, and is unavailable for free bets. Bets are accepted up to the advertised start time and settled using decimal odds. BetBuilder may combine selections from one event only, and maximum bet amounts vary by sport and applicable limits.

Recorded results settle play

If the result shown on your screen differs from the game server record, the game server result prevails.

NetEnt games and a few individual slots are not available in Canada.

Raise a problem with support first. If the first response does not resolve it, send a detailed written complaint from your registered email address to [email protected] with your username, full registered name, the reason, a clear summary, and relevant dates and times. We will provide an outcome within 10 days after receiving the required information. An unusually complex case may take longer when the investigation needs more time.

The English version of these terms prevails over any translation.

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