Privacy at Roby Casino

Your data reaches selected recipients

Running your account requires some information to pass to other organizations. Payment providers and financial institutions may receive your contact and account-identifying details so they can handle deposits and withdrawals. They may also receive verification documents when needed for their legal and anti-money laundering duties.

Service providers support customer care, email delivery, text and voice communications, technology and cloud hosting. We may also share relevant data with game providers, fraud prevention agencies, data and analytics providers, marketing partners, and authorized companies or people within our business group. Each receives data for the services or functions described in this notice.

Law enforcement agencies and regulatory or licensing authorities may receive information when required. Data may also be disclosed in connection with a merger, financing, acquisition, bankruptcy, dissolution, transfer or sale involving all or part of the business or its assets.

If you submit a complaint, review or query about us to a third-party forum, review service or dispute body, we may respond there. Any disclosure will be limited to information needed to identify your account, investigate the issue and give factual context. We do not initiate that disclosure unless you or someone acting for you has made the submission or public allegation.

Collection begins with your details

To open an account we may ask for your full name, a username, your email and phone number, your country and zip code, your gender, your birth date and a social security number. We also receive your internet protocol address and location data when you register.

For identity, age, payment and source-of-funds checks we may need the number of your passport, driving licence or identity card, a document that proves your address, your social security number, details on where your money or wealth comes from, a bank ID, financial statements, your bank account and your payment-system details. These details help us verify you, handle payments and meet due-diligence obligations.

Some information arrives automatically. We receive details about your device and software, for example the internet protocol address, the device identifiers and which version of the operating system it runs. Logs can record pages viewed, content and advertisements selected, searches, social sharing, session dates and times, links followed and time spent. Cookies and related technologies supply part of this information. We may also collect or infer your general location.

Other sources can add to the information you provide. Examples are government and other public databases, commercial databases, the internet and social media, printed and online media, banks and credit institutions, agencies that fight fraud, and public authorities. Public information from linked accounts or other digital services may also be used. From the information collected, we may infer interests and game preferences, including from pages you view and games you play.

Processing supports defined purposes

We use personal data to create and support your account, provide our services and answer requests. It also helps us research, test, troubleshoot and improve our products, keep the service functioning, protect systems and intellectual property, identify fraud or illegal activity, manage risk, resolve disputes and meet legal or regulatory duties.

Processing may be needed to enter into or perform our contract with you. It may also be required by law, including for age and identity checks, location checks, responsible-gambling measures, financial-crime prevention, network protection, reporting, court orders and requests to exercise data rights.

Our legitimate interests may support account and relationship management, service improvement, analytics, research, system protection, legal claims, risk segmentation and detection of cheating, fraud or abnormal play. We balance those interests against your rights and freedoms.

With your consent, we may send marketing by email, text message, phone call, notification or through our services. Consent may also cover personalized offers, targeted advertising, analysis of marketing effectiveness, and your participation in competitions, tournaments, rewards, loyalty arrangements or promotions.

Your choices travel with your data

You may ask us to:

• give you access to the personal data we hold and explain its processing
• correct data that is inaccurate or incomplete
• have data erased once we no longer have a strong legal or business reason to keep using it
• restrict processing in certain circumstances
• receive your data in a common electronic format that another provider can read, or have it sent to them
• stop processing based on legitimate interests or for direct marketing
• withdraw consent at any time without changing the lawfulness of earlier consent-based processing

Send a request to [email protected] or to our Data Protection Officer at [email protected]. We may need to identify you before acting on it, and some rights apply only in the circumstances set by data protection law.

You can also manage non-essential cookies through the choices described in our cookie notice. Strictly necessary cookies do not require consent because they are needed for operation.

Transfers use recognized safeguards

Your personal data may be processed outside the European Union and European Economic Area. Before a transfer to an affiliate or third party, we use an appropriate recognized safeguard. This may involve a destination recognized as providing adequate protection, approved standard contractual clauses, or another legally recognized measure.

We use administrative, technical and physical measures intended to reduce unauthorized access, loss, theft, misuse, alteration or destruction. No method of online transmission or storage can guarantee complete security, so these measures are assessed and improved over time.

Retention follows need

We keep personal data while you have an account and for the purposes set out here. A longer period may apply when legal or regulatory duties require it, including anti-money laundering requirements.

After the account is closed and there is no legal or business reason to retain the information, we delete it or anonymize it so it can no longer be linked to you. If ownership or control of the business changes, a new owner may use transferred data only under this privacy notice unless you give explicit consent to another use.